Payment options
What payment methods can I use?
We accept different types of payments, including Visa, Mastercard, Maestro and American Express. See the full list in our Payment Policy
Is my payment information secure?
Yes, your payment details are encrypted and secured using industry-standard encryption. More details are available in our Payment Policy
What happens if my payment is not successful?
If your payment fails, your order will be automatically canceled. Read more in our Payment Policy
When will I be charged for an order?
If your card is approved, the payment amount will be reserved immediately. For more details, see our Payment Policy
Can I change my payment method after placing an order?
No, you cannot change payment method once the order has been processed. See more in our Payment Policy
Shipping and handling
What are your delivery times?
Orders typically arrive within 4-13 business days, depending on location. Full details can be found in our Shipping Policy
Do you offer free shipping?
Yes, we offer free shipping for Danish mainland orders. Additional fees may apply for international shipments. See more in our Shipping Policy
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can track your package via links in our Shipping Policy
Can I change my shipping address?
Please contact us as soon as possible to change your address, but we cannot guarantee changes after processing. Full details can be found in our Shipping Policy
What happens if my package cannot be delivered?
Return and reshipment costs may apply if the package cannot be delivered. See more in our Shipping Policy
Privacy protection
What personal data do you collect?
We collect browsing data, IP addresses and other information to improve the user experience. For full details, please refer to our Privacy Policy
How do you use cookies?
Cookies are used to improve website functionality and user experience. Read more in our Privacy Policy
Can I control my cookie preferences?
Yes, you can manage cookies via your browser settings. For more guidance, see our Privacy Policy
Do you share my data with third parties?
Some data is shared with third parties like Google Analytics. For more information, read our Privacy Policy
What rights do I have in relation to my data?
You have the right to access, change or delete your data. Read more in our Privacy Policy
Terms and conditions
What is “right of withdrawal”?
You can cancel your purchase within 30 days. Full details can be found in our Terms and Conditions
What if I receive a defective product?
Defective products can be returned or exchanged. Read more in our Terms and Conditions
Are prices fixed when the order is placed?
Yes, once your order is confirmed, prices are fixed. Read more in our Terms and Conditions
Return policy
How long do I have to return a product?
You have 30 days from delivery to return a product. Full details can be found in our Return and Refund Policy
Who pays for return shipping?
The customer covers return shipping unless the product is defective. For more details, see our Return and Refund Policy
How long does it take to get my money back?
Refunds are processed within 7 working days of receiving the product. Read more in our Return and Refund Policy
What are the conditions for returning a product?
Items must be unused and in their original packaging. See our Return and Refund Policy for more information.
What if I receive a defective product?
We cover return shipping for defective products. See the full process in our Return and Refund Policy
Do you prefer direct contact?
Company name: Sephira
Email address: info@sephira-store.com
Contactform: Contact Page
Physical address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom